About

Mission

The goal of West Herr Chevrolet, your Buffalo Chevrolet dealership is to be an industry leader in providing unmatched quality automotive products and services.

We will constantly strive to meet the changing needs of our customers.
Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long term market leadership and profitability.
It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Our Philosophy

The West Herr Chevrolet philosophy is based on five areas that we believe are critical to business success. Those areas are:

Customer Enthusiasm – Completely satisfied customers who recommend us to family and friends.
Employee Satisfaction – We attract the best and they stay with us long term.
Financial Performance – We are profitable and use our capital wisely.
Market Penetration – We sell lots of everything.
Ongoing Improvement – Every day is a starting point from which we improve.

Our philosophy holds that each area is of equal importance. They are all inter-related and overlapping. We continually strive to reach a level of excellence in each of them. However, in any planning or decision making process, or in any situation of seeming conflict or contradiction among the five critical areas, customer enthusiasm will always carry the most weight.

Service Brand Promises

1. Customer-friendly reservations process.
By phone or in person, making a reservation is easy. A reservation ensures you’ll be greeted immediately. A consultant will have time reserved exclusively for you.

2. Personalized customer consulting.
We’ll treat your vehicle as if it were our own. We’ll check for recalls, review maintenance and repair history. The vehicle will be inspected for any needs. Nothing more, nothing less.

3. Convenient hours of operation.
Whether it’s Parts, Service or our Collision Center, we’re here when you need us. Early, late and weekends.

4. Quick services.
Need an oil change? We’ve got that and more. Our quick services provide you with quality and competitively priced maintenance items fast. Just drop by, no reservations necessary.

5. Fixed right the first time on time.
Our technicians and service consultants are extensively trained. We always exceed the manufacturer’s training standards.

6. One low price, plain and simple, always.
Whether it’s maintenance or a repair, our prices are consistent and market competitive. We shop our market to guarantee it.

7. Progress calling/delivery.
We stay in touch so you don’t have to. Our calls keep you updated on the progress of your vehicle through delivery.

8. Follow-up.
To ensure your “Complete Satisfaction” we’ll keep in touch after the service.

9. Complete customer satisfaction.
We’re not “Completely Satisfied” until you are. We guarantee your “Complete Satisfaction” every time you visit us.

Contact us today! If you live closer to our Orchard Park location, call us at (716) 462-5062. If our Hamburg location is more convenient for you, call (716) 239-4833.

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